We stayed at the sanctuary for 3 nights and have never seen such a level of service in our entire lives traveling around the world. Our needs were anticipated and addressed before we could even ask for it on a consistent basis. From washing our hiking boots after a hike, to remembering our dietary quirks to setting up our rooms to our liking. The hospitality was absolutely outstanding, all led by the impressive, kind and personal leadership of the hotel manager, Soh, who we loved getting to know. The facilities were fantastic too, our only wish would have o stay longer and enjoy the hotel and surroundings more.